I. Purpose of information collection:
This policy on privacy and information sharing (“Policy”) is intended to ensure the security of information relating to organizations and individuals accessing and/or transacting on the website www.mfitcares.com owned by Food Is Thy Medicine Joint Stock Company (“M FIT”).
This Policy describes how M FIT receives, aggregates, stores, uses and protects information of organizations and individuals accessing, transacting on mfitcares.com (“Customers”). Customer's access or transaction on mfitcares.com is understood as the Customer has read, understood and agreed to comply with this Policy, including revised and supplemented versions of the Policy. This revised and supplemented version of this Policy (if any) shall take effect 5 days after the date on which the revised and supplemented Policy is notified on mfitcares.com
II. Scope of information use:
The website mfitcares.com uses customer information provided to:
+ Provide services related to customers.
+ Send notifications about information exchange activities between customers and the website mfitcares.com
+ Prevent activities that sabotage customer user accounts or impersonate customers.
+ Contact and resolve issues with customers in special cases.
+ Do not use customers' personal information for purposes other than confirming and contacting them regarding transactions on the website mfitcares.com
+ In case of legal requirements: mfitcares.com is responsible for cooperating in providing customers' personal information when requested by judicial authorities including: Procuracy, court, police investigation agency related to a certain law violation of the customer. In addition, no one has the right to infringe on customers' personal information.
III. Information storage time:
Customer's personal data will be stored until there is a request for cancellation from the customer. Otherwise, in all cases, member's personal information will be secured on the server of the website mfitcares.com
* Address of the unit collecting and managing personal information
FOOD IS THY MEDICINE JOINT STOCK COMPANY
Address: 205A Nguyen Xi, Ward 26, Binh Thanh District, Ho Chi Minh City, Vietnam
Phone: (+84) 903 89 29 69
Email: customercare@mfitcares.com
IV. Means and tools for users to access and edit their personal data:
- Customers have the right to self-check, update, and adjust their personal information by logging into their account and editing personal information or requesting the management board of the website mfitcares.com to do this.
- Customers have the right to send complaints about the disclosure of personal information to third parties to the management board of the website mfitcares.com. Upon receiving these feedbacks, the management board of website mfitcares.com will reconfirm the information, be responsible for responding to the reasons and instructing customers to recover and secure the information.
V. Commitment to customer information security:
- Personal information of members on mfitcares.com is committed to absolute confidentiality according to the personal information protection policy of mfitcares.com. The collection and use of each member's information is only carried out with the consent of that customer, except where otherwise provided for by law.
- Do not use, transfer, provide or disclose to any third party any personal information of members without the permission of the member.
- In the event that the information storage server is attacked by hackers leading to the loss of member's personal data, mfitcares.com will be responsible for notifying the incident to the authorities for timely investigation and handling and notifying the member.
- Absolutely secure all online transaction information of members, including digitized invoice and document information, in the secure central data area of mfitcares.com.
- The management board of mfitcares.com requires individuals, when registering/purchasing as members, to provide complete and relevant personal information such as: Full name, contact address, email, citizen identification number, phone number, account number, payment card number, etc., and be responsible for the legality of the above information. The management board of mfitcares.com is not responsible for and will not resolve any complaints related to the rights of that member if it finds that all personal information provided by that member during initial registration is inaccurate.
VI. Procedure for handling complaints related to customers' personal information:
- Members on the mfitcares.com website have the right to send complaints regarding issues related to personal information on the mfitcares.com website to the Website Administration Board via:
Phone: (+84) 903 89 29 69
Or email: customercare@mfitcares.com
- Upon receiving complaint information, the Website Administration Board is immediately responsible for checking the status of the complained customer information, the cause, and finding ways to resolve it. If necessary, the support services of network security companies may be used.
- The Website Administration Board is responsible for responding to the complainant about the results of the complaint resolution within 30 days from the date of receipt of the complaint.
- In the event that the complaint resolution results show that the fault lies with the Website Administration Board, the Website Administration Board must compensate the complainant for actual damages arising from the violation of commitments regarding the protection of customer personal information.